Who We Are
Peace is our commitment. The United States Institute of Peace represents the American people’s shared values and commitment to peace around the world. We know that Peace is Security – it advances both U.S. and international security by preventing, managing and mitigating violent conflict.
We are an independent, non-partisan institution and are actively engaged with peacebuilding efforts around the world. One of our core strengths is our convening power. We provide a neutral platform for bringing together government and nongovernment, diplomacy, security, and development actors to exchange knowledge and experiences. We also host a wide variety of third-party events that are drawn to our iconic building on the National Mall. https://www.usip.org/about/careers.
We are currently looking for a world-class Senior Manager of Conferences, Meetings and Events.
JOB BRIEF
The Sr. Manager of Conferences, Meetings & Events is responsible for developing, implementing, and managing the Institute’s overall event planning function, ensuring the success of conferences and events, and overseeing third-party rentals.
The successful candidate will lead a small team and will employ an entrepreneurial, collaborative and results-oriented approach to ensure the production of high-quality events that advance the Institute’s mission.
This position reports to the Managing Director of Operations.
TARGET SALARY RANGE
Grade 14 - $121,000 – 125,000 (USIP is generally guided by the GS salary scales).
RESPONSIBILITIES
Event Planning Operations
* Develop, implement, and manage department activities, ensuring that quality and service levels are consistent with Institute standards.
* Develop and implement administrative policies and procedures to facilitate effective event planning to achieve the department’s service-oriented objectives and to support the Institute’s mission.
* Establish measures to achieve cost-effective improvements in operations.
* Serve as the Protocol Officer for the Institute, to ensure all VIP events are carried out with decorum, proper etiquette and cross-cultural respect.
* Foster an environment of cross-department communication and collaboration.
* Coordinate requests for meeting space from both internal and external constituents in a systematic, structured and timely manner.
* Maintain a master schedule of events and communicate on a regular basis to appropriate parties.
* Ensure world-class client service, delivering on all logistical and programmatic details of their meetings and events.
* Coordinate and facilitate BEO meetings with internal staff and ensure distribution meets timeliness standards.
* Participate and oversee the continuous review of scheduled events and troubleshoot potential challenges/conflicts.
* Serve as the point of contact with high profile and VIP groups to ensure excellent customer service.
* Create mechanisms for customer feedback to ensure a culture of continuous improvement.
Team Leadership
* Recruit, train, and develop staff to achieve team goals.
* Provide continuous communication and coaching to staff and constructively resolve conflicts in a direct and timely manner.
* Ensure outstanding professionalism in dealing with staff, clients, and vendors.
Sales & Marketing / Financial Management
* Develop and implement a comprehensive marketing and communications plan for third party rentals.
* Enhance and maintain existing client relationships to improve their experiences and generate repeat bookings.
* Manage contract services including catering, furniture rentals, lighting, etc.
Perform other duties as assigned.
QUALIFICATIONS
* Bachelor’s degree or equivalent experience in a related field is required.
* Minimum of 10 years of experience in conference center and event planning management, including logistics, catering, presentation, customer service, marketing, and financial management.
* Minimum of five years of supervisory experience.
* CMP certification is a plus.
* Protocol certification highly desirable.
* Proficiency with Delphi highly desirable.
* Demonstrated track record of outstanding leadership and impeccable customer service.
* Demonstrated exceptional interpersonal skills with experience interacting and influencing at all levels of the organization.
* Must have the ability to inspire and foster team commitment and trust, facilitate cooperation and motivate team members to accomplish team goals and personal best.
* Must have excellent written and oral communication skills, including sound editing and proofreading abilities.
* Outstanding project management skill with the ability to respond quickly to changing priorities and situations.
* Self-motivated team player with a high level of enthusiasm and strong work ethic.
* Some extended hours and weekends may be required.
All USIP positions are contingent upon the favorable completion of a suitability background investigation.
HOW TO APPLY
To be considered for this position, please submit a complete application package consisting of:
- Completed employment application including titles, dates of hire and salary requirements.
- Cover letter
- Resume
For questions about this position please email recruitment@usip.org. Do not send resumes or attachments to this email address.
Only those applicants that are selected for further discussions will be contacted.
No Phone Calls. Interviews will be scheduled by appointment only.
USIP is an equal opportunity employer. It is the policy and practice of USIP to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, marital status, disability, veteran status, sexual orientation, genetic information, HIV/AIDS status, political affiliations or belief, pregnancy, or any other characteristic protected by law.
How to apply:
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=d8282aca4e74386bad5bffe16f7e8aa5